Read the most frequently asked questions to get a better idea of how Eve Concierge shopping service works.
How can I get in touch with your service?
Text “Start” to this number on WhatsApp +96171000971. Our live agents are available everyday from 10am-10pm, including weekends and holidays.
How can I place an order?
Send us the links/photos of the items you wish to order. We will reply with a delivery quotation including all fees and estimated delivery time. If you confirm, then we will process your order.
How are the extra charges calculated?
Extra charges are calculated based on the Weight ($19/kg Air Cargo), Lebanese Customs & VAT (depending on the price and category of your item), and Service Fees (9% of the total value of your order delivered to Lebanon).
Can I order more than one item?
Yes you can, as long as the sellers originate in the same country. Otherwise you will have to place another order for a seller originating from a different country.
Will I know the full price of my order before I confirm?
Yes you will see the full breakdown of all charges before you confirm.
How long will my order take to arrive?
The delivery time of your order depends on the seller you are ordering from. On average, delivery time takes 2-3 weeks from the moment you place an order. Please note, some sellers take a longer time to ship out and this can increase the delivery time to 4-5 weeks, and in some rare cases even more.
Do I need a credit card or PayPal to place an order?
No, you do not need a credit or a PayPal account to place an order. We do that for you.
Do you place bids on eBay?
Yes, we do. You’d have to provide us with the maximum bidding value you are willing to pay so we can start bidding on your behalf.
How do I pay for my order?
Cash on OrderPay the full amount when you confirm the order (most affordable payment option.) You can send the payment via OMT or by visiting our office in Sin El Fil. Cash on DeliveryPay the full amount of your order when it gets delivered to your door. New customers are required to pay a small deposit for any order above $200 on their first order.
What shipping options do you offer?
Air Cargo Your order ships via Air Cargo ($19/kg, 2-3 weeks average delivery time). Sea FreightCOMING SOON
Can I order from any website?
Yes you can order from any website in USA or Europe as long as it is a trusted source. Please note, we do not place orders from websites originating from but not limited to: China, India, Turkey, Russia and Malaysia.
What is the minimum order value?
Can I order anything I want?
Yes, you can order anything you want as long as it is legal and not banned by shipping carriers or Lebanese customs.
If my item arrives damaged or not as requested, what will happen?
Your items are fully insured so you will receive a full refund in case of any damage as a result of shipping or mishandling. If your item/s arrive not as you requested then you will also receive a full refund or we will reorder them correctly at no extra charge to you.
Can I order from Ali Express or Ali Baba?
No, we do not place orders from these sellers.
Can I buy an item online and have Eve ship it to Lebanon?
No, Eve only ships items that we purchase ourselves due to security measures. If you would like this option you can do it via our sister company, SkyShip.
Where is your office located?
We are located at Beirut Symposium Building, 7th Floor, Sin El Fil - Beirut, Lebanon.